Returns & Exchanges

At Omakase, we want you to be completely satisfied with your home selections, which is why we offer a 30-day return window for items in their original condition. If your piece doesn't perfectly complement your space, our streamlined exchange process ensures you find the right fit.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully repackage your items in their original boxes with all protective padding to ensure they are not damaged during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous shipping marks.

4

Drop Off and Track

Leave your package at any authorized carrier location and keep your receipt; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing